Not resolved

I was at Subaru Steven Creeks, Santa Clara, CA around 10am 12/16/17 for 60K-mile service. I was promised to have my car done around 3pm.

Around 3pm, they told me that I needed to wait for another 2hrs because they couldn’t open the spark plug. I requested to speak to Ron, service manager. He excused and sent another service advisor. Today 1/16/18, I came back because the car didn’t work properly after the service last month.

I requested to speak to manager Ron. Again, he excused and sent someone else. I was wondering if that’s the way Subaru train managers to be that way.

I dread to buy another Subaru and come back to this dealer. Thank you for listening.

Review about: Stevens Creek Subaru Car Repair.

Reason of review: Bad quality.

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